Frequently Asked Questions

Shop & Showroom

Q: Do you have a Shop?
A: Yes, we have a shop based in Preston where customers can view our products in person.

Q: How can I contact you?
A: You can contact us by:
Email: support@kalcokidz.com  
Phone: 01772 915828

Q: Where are you based?
A: We are based in Preston, United Kingdom.

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Orders & Delivery

Q: How long does delivery take?
A: We offer FREE EXPRESS UK delivery. Most orders are delivered within 1–3 working days, depending on location.

Q: Do you offer free delivery?
A: Yes, we offer free express nationwide delivery across the UK on all orders.

Q: Do I receive tracking information?
A: Yes, once your order has been dispatched, you will receive tracking details via email.

Q: Can I collect my order?
A: Yes, all products are available to view and collect from our Preston Shop.

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Products

Q: What age are your ride-on cars suitable for?
A: Our range covers children aged approximately 1 to 10 years old, depending on the model and size.

Q: Do your cars come assembled?
A: Most ride-on vehicles require partial assembly. Clear instructions are included with every product.

Q: What is the difference between 12V, 24V and 48V?
A: Higher voltage vehicles (24V and 48V) offer more power, better performance and are typically suited for older children or larger ride-on models.

Q: Do your products come with a parental remote?
A: Most of our ride-on cars include a 2.4G parental remote control for added safety and control.

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Returns & Support

Q: Can I return my order?
A: Yes, we accept returns on new and unused products within 30 days of delivery. Full details can be found on our Returns Policy page.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.

Q: What if my item arrives damaged or faulty?
A: Please contact us as soon as possible at support@kalcokidz.com with your order details and photos, and we will resolve the issue promptly.

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Payments & Security

Q: Is it safe to order from your website?
A: Yes, we use secure payment systems to ensure all transactions are safe and protected.

Q: What payment methods do you accept?
A: We accept major payment methods including card payments, Apple Pay, Google Pay and more.